Insights & News For Auto Glass Professionals

4 Overlooked Ways to Improve Your Auto Glass Customer Experience

The auto glass business is at a disadvantage when it comes to making customers excited. When people need their windshield replaced they’ve just been the victim of an accident, bad weather, or vandalism.

Topics: Primer Training Urethane Auto Glass Tools Customer Service Help Grow Your Auto Glass Business

8 Free Tools Every Auto Glass Professional Should Have

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Topics: Grow Your Auto Glass Business Customer Service Help Marketing Help Dow Automotive Systems

What is the Secret Sauce Served by Auto Glass Customer Service Pro's?

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Secret Sauce?  What is it?  Why do some Customer Service Reps appear to have a magic touch with clients and others can't cut it? Is IT a....

Topics: Grow Your Auto Glass Business Customer Service Help Training

Betapro Marketing Toolkit Grows!

Dow Automotive Systems-Original equipment adhesive is expanding the Betapro marketing toolkit to include:

Topics: Grow Your Auto Glass Business Customer Service Help Marketing Help Training Dow Automotive Systems

Are Auto Glass Customer Service Checklists Critical to Success?

 

 

My friend Peter thinks I'm little nuts when I talk about checklists for Auto Glass Customer Service Pro's. He argues they turn people into robots unable to think in the moment. When I observe his natural ability to work his phone and forge lasting relationships with prospects it is hard to argue with him.

Topics: Grow Your Auto Glass Business Customer Service Help

Is PRICE All That Matters in Closing More Auto Glass Sales?

Every consumer wants a great price. But it is a mistake to assume that they don't care about safety or service. Auto Glass Customer Service Pro's always offer Callers a brief "value statement" prior to delivering the price and asking for the sale.

Topics: Grow Your Auto Glass Business Customer Service Help Training